ppbet's Privacy Policy — Your Information Is Our Responsibility

1 Introduction & Scope of Policy

ppbet is a safe and reliable online betting and casino platform for players in Bangladesh. We take the privacy of our users very seriously. This policy describes:

• What types of information we collect and why
• How the collected information is used and stored
• With whom and under what circumstances your information may be shared
• What steps we take to protect your information
• What rights you have regarding your information

This policy applies to the ppbet.bar website, mobile version, and all related ppbet services. It does not apply to third-party websites or services.

2 What Information We Collect

ppbet collects the following types of information to provide its services:

2.1 Registration & Identity Information

• Full name and date of birth (for age verification — service is provided only to users aged 21 and above)
• Email address and mobile number
• Username and password (stored in encrypted form)
• Documents required for identity verification (e.g., a copy of a national ID card or passport)

2.2 Financial Transaction Information

• Details of deposit and withdrawal transactions
• Transaction information via bKash, Nagad, Rocket, or bank transfer
• Transaction history and amounts (in ৳)

Important Note: We never collect your full mobile banking PIN or secret bank account password. Only the minimum necessary information is retained after a transaction is completed.

2.3 Technical & Usage Information

• IP address and device type
• Browser type and version
• Duration and frequency of your sessions
• A log of which games you played and for how long
• Data collected from cookies and similar tracking technologies

2.4 Communication Information

• Records of your conversations with us via live chat or email
• Customer service tickets and details of complaints

3 Purpose of Data Collection

ppbet collects and uses information only for specific and legitimate purposes. These purposes are:

3.1 Account Management & Service Delivery

Your information is used to create, manage, and secure your account, to process deposit and withdrawal transactions, and to provide bonuses and rewards.

3.2 Identity & Age Verification

ppbet serves only those aged 21 and above. Verifying age and identity at the time of registration is a responsible obligation for us.

3.3 Responsible Gaming

Information is used to monitor your gaming behavior, identify potentially problematic gambling patterns, and provide necessary support.

3.4 Security & Fraud Prevention

Information is analyzed to maintain platform security, detect suspicious activity, and prevent money laundering.

3.5 Communication & Support

Your contact information is used to answer your questions, resolve technical issues, and send important account-related notifications.

3.6 Service Improvement

Aggregate and anonymized statistics are analyzed to improve the user experience and develop new features.

4 Cookies & Tracking Technologies

ppbet uses cookies and similar technologies. Cookies are small data files stored in your browser that help ensure the functionality of our services.

4.1 Essential Cookies

These cookies are necessary for the basic functioning of the platform. They are used to maintain login sessions, verify security, and remember your preferences. Disabling these cookies may cause the platform to not work properly.

4.2 Functional Cookies

These cookies are used to remember your language preference, page layout, and other personalized settings.

4.3 Analytics Cookies

These cookies are used to understand which parts of the platform are used most. The collected data is analyzed in aggregate and no specific individual can be identified.

5 Data Sharing & Third Parties

ppbet does not sell your personal information. However, information may be shared with third parties in specific circumstances:

5.1 Payment Processing Partners

The necessary transaction information is shared with the relevant financial institutions to complete transactions via bKash, Nagad, Rocket, and bank transfer. These third parties follow their own privacy policies and use the information they receive only to complete transactions.

5.2 Legal Obligations

Information may be disclosed to comply with court orders, lawful requests from law enforcement agencies, or applicable legal obligations. In such cases, only the minimum information necessary for the legal purpose is provided.

5.3 Technology & Service Providers

We work with trusted technology partners to operate the platform. These partners process information under ppbet's direction and within the scope of this privacy policy — they may not use this information for their own purposes.

5.4 Business Changes

In the event of a business merger, acquisition, or asset transfer, user information may be transferred. In such circumstances, we will provide advance notice and the new controller will also be obligated to maintain the standards of this privacy policy.

6 Data Protection Measures

ppbet has implemented multiple layers of security to protect your information:

6.1 Encryption

All data transmissions are encrypted using SSL (Secure Socket Layer) technology. Sensitive stored data, especially passwords, is secured with a one-way hashing algorithm.

6.2 Access Control

Only authorized personnel can access user information for specific purposes. Every access is logged and regularly audited.

6.3 Regular Security Reviews

Regular security audits are conducted on our systems. Software is kept updated to address known vulnerabilities.

6.4 Data Minimization Policy

We collect only the information that is necessary. Information that is no longer needed is securely deleted.

7 Data Retention Period

ppbet retains user information only for as long as necessary:

• Account Information: For the entire duration the account is active, and after account closure for as long as required to meet applicable legal obligations.
• Transaction Information: For as long as required for the resolution of financial disputes and auditing purposes.
• Communication Records: For a reasonable period for the purpose of improving customer service standards and resolving disputes.
• Technical Logs: For a limited period for the purpose of security analysis.

When the retention period ends, information is securely deleted or anonymized so that no individual can be identified.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access Information

You may request to know what information ppbet holds about you. We will provide you with a summary of your information within a reasonable time.

8.2 Right to Correct Information

If the information held about you is incorrect or incomplete, you may request a correction. Many details can be updated directly from your account settings.

8.3 Right to Delete Information

In certain circumstances, you may request the deletion of your personal information. However, some information may need to be retained to meet legal obligations or protect legitimate interests.

8.4 Right to Restrict Processing

In certain circumstances, you may request that the processing of your information be restricted, such as while a dispute about the accuracy of the information is ongoing.

8.5 How to Exercise Your Rights

To exercise any of the above rights, please contact our support team. We will process your request within a reasonable time after verifying your identity.

9 Protection of Minors

ppbet is for those aged 21 and above only. We do not knowingly collect personal information from minors. If we become aware that information has been collected from a minor, we will immediately close that account and delete the relevant information.

If you believe a minor has registered on our platform, please contact us immediately.

10 Policy Changes

ppbet reserves the right to update this privacy policy as needed. For any significant changes, we will:

• Display a clear notice on the website
• Send a notification to the registered email address
• Update the "Last Updated" date at the top of the page

Continued use of ppbet after changes are made will be considered acceptance of the updated policy. We therefore recommend visiting this page regularly.

11 Applicable Law

The interpretation and enforcement of this privacy policy will follow the relevant applicable laws. We are committed to complying with applicable regulations regarding personal data protection, data retention, and digital security.